Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

I’m writing this review on behalf of my mother who moved in to the Pomeroy Independent Living in January 2022. I can’t say enough about how happy she is there. She has made so many new friends, the staff are actually friendly people, she loves the meals and probably the best thing is they have so many cool activities. Between her field trips and happy hour activities she’s always doing something. When me and my brothers visit her she often shoes us off because of some event she wants to do. Prior to the Pomeroy she was at another independent living facility that had very few activities with terribly food and staff that hid in their offices. They used the excuse of Covid as their reason for doing nothing. At the Pomeroy my mother isn’t just living she’s THRIVING. This place gets a 10. 5 isn’t high enough. ~ Bob G
My family has researched several senior living communities in the Rochester/Troy area. Pomeroy fit best for our family and my mom’s needs. The executive director, Jessica met with us the day after we requested. She was unhurried and thoughtful. The sales manager, Mackenzie spent 2 hours explaining paperwork and routines. Overall, the staff was kind, considerate and patient with all the wonderings, questions and concerns. While touring the independent living facility Mackenzie greeted community member by name, it gave a nice feeling. The facility is newer and clean. The community members are friendly. The unfortunate need to have my mom leave her home has been made easier while working with Pomeroy. ~ Karen O
My mom LOVES living at Pomeroy in Rochester. She consistently tells me that she feels really safe which was a huge priority for me when looking for a place for her. She speaks highly of the staff and tells me that everyone who lives there is just like her. She is more social now than I have ever seen her be, ever. She didn't participate in all the activities when she first moved in, but the staff does a fantastic job of coaxing new residents into finding activities that they will enjoy at their own pace. The staff is patient and kind. Julie has been a Godsend and has made lasting connections with and between the residents with all the incredible themed events. It's such a relief to know that my mom is happy, safe and well taken care of every day by the wonderful team at Pomeroy Independent in Rochester Hills. ~ Michelle F
Let me say a word about Pomeroy independent living in Rochester Hills,. MI On grandparents day 9/8/2024, the entire staff put on a fantastic event for all the residents & families. Many residents had children and grandkids attending Most guests played various team games Such as egg on spoon walk, axe throwing (Plastic), and water balloon toss. The winners were awarded gold or silver medals. Meanwhile a lunch of hamburgers, hot dogs, potato salad, plus beans and beverages was served to all; While a live concert was ongoing. A balloon lady made various animal balloons for the children After lunch, s'mores were made for all. This was a great way to celebrate grandparents & their families. Much appreciated by all who took part or just watched. THANKS Pomeroy independent living, Rochester Hills MI. Another great job of entertaining us all at a super senior facility. Thanks again. Al & Joyce residents. ~ AL S
I really enjoy living at Pomeroy, I lived here for over 6 months. I have became acquainted with many people here in the Dining room. We do many activities here ranging from fashion shows, Bingo and educational presentations from speakers. And don’t get me started on the entertainment, we have amazing entertainers that come in every week. The food is fantastic and I wasn’t always the dessert type, but since I been here, I been eating a lot. I love my apartment, it is my beloved home and I love showing it off. Overall I love the staff, the residents and this place in general. Highly recommend it! ~ sharon b
I can not say enough good things about this wonderful place. We moved my father in from Florida right before the pandemic and we have never been happier. The staff is caring and my Dad is very happy there. It's a pleasant place to visit and everyone goes out of their way to help you from the front desk, administration to the housekeepers to the kitchen staff. Big shout out to Julie and her activity staff for going that extra mile to help Dad acclimate . I would highly recommend Pomeroy to anyone looking for a beautiful place to retire and be active and healthy. ~ Sandi C
Jan has done so much to help make the food and the dining room excellent. Since he has been here the dining room is a lot more appealing and cleaner. His staff in the dining room is being helpful and more professional. The change in the food quality is unbelievable. The food is tasting a lot better, is warm or hot, not cold. Also, the selection of the meals is excellent. They do not run out of food by the 5 o'clock setting. Previously, often by the end of the day we did not have an entree`, soup, salad, or dessert. Overall, the dining room is much more professional and better run. ~ Jennifer K
I have been a resident of Pomeroy Rochester Independent for over 5 years & I have met many friends of who I treasure; even though many have "Passed On", I still enjoy all the activities we have here, but the recent "Covid Crisis" has put a limit on some former activities; our current staff is doing a great job at keeping the morale of the residents high. We have a great current staff who try hard to keep us occupied & lastly, my wife was here with me for 3 years & she & I have many memories from the past. We have a "Fitness Center" here for the residents to try & stay active as well. ~ Robert T
I have been at Pomeroy Independent Living for over four months and am enjoying my experiences here very much. There are many activities to choose from and the Activities Coordinators, Julie, Sharololotte and Gail do a wonderful job and are always open to suggestions. The fellow residents are all terrific and friendly. I love the spacious apartments and the meals are delicious. On site ammenities include hair salon, podiatrist. transportation. church services, and exercise equipment and classes. All in all it is a wonderful experience living at Pomeroy. ~ Karen W
Pomeroy Living Independent is an outstanding place for seniors. I am employed there and cannot say enough good things about this place. I have seen many people come to life after moving here. It is a place where you can continue living life to its fullest. There are countless activities, outstanding entertainment, excellent meals, comfortable apartments, and friendly people everywhere. This a place where you can enhance your life and I would highly recommend it to anyone. ~ Mary C
We moved my 92 yr.old mom into the beautiful independent living apartment in October 2020 during the COVID restrictions. MacKenzie, the leasing director has been professional, has terrfic communication skills, and has been a joy to work with for the past four months. MacKenzie continues to be a great asset and very helpful for the coummunity and my mother especially when we are all long distance family members. The other members of the facility such as the front desk and transporation staff or very pleasant and helpful. The staff is attentive and friendly thorought the day and with activities. We employeed Elara Caring for medication management. Stacey Zimmerman the Director has done a great job with the prescription management as it has been very complicated. My mother whom is a very good cook states the food is very good with abundant portions. The facility itself is very upscale similiar to Hilton Hotels and immaculate all the time. Parking is plentiful for residents and guests. My mother, myself and family have been extremely happy with the move into the facility. ~ Sue G
I have lived here for about six weeks and love it. My apartment is spacious, has washer, drier, microwave, stove, dishwasher, refrigerator, twice a month cleaning and great food. The best part includes the residents and staff. Everyone is friendly, active, and ready for fun. The activities are plentiful and varied. I am glad I made the decision to live here after looking at many other places. ~ DUFFY453
Had a great visit with my sister and brother-n-law today at Pomeroy Independent Living! I have been to visit them quite a few times since they moved there and am very impressed in what a friendly and clean place it is. Really enjoyed the music down in the dining room today! It was so nice to see the smiles on my sister and brother-n-law during the entertainment. Thank you for taking such good care of them! ~ Connie T
The first time I came to Pomeroy Independent Living I was greeted by a very friendly woman at the front desk. She even asked if I would like a cup of coffee while I waited for my appointment. As the staff walked by I was greeted very warmly. Residents were already going into breakfast and seemed very happy. The interior is very upscale and decorated beautifully. This community is just what I am looking for. ~ Gloria K
I have lived here for close to two years, and I love this place! The building is lovely, beautifully decorated, and well maintained (my children commented that they felt like they were on a cruise ship!) The personnel is super friendly and very approachable - ask anything, and if they don’t know, they will find out for you . The crew who does our maintenance and housekeeping, are always friendly and accommodating . The activities abound - from card games, wi bowling and bingo, to daily stretch exercises (every Friday we have chair yoga with in person instruction ) there are activities to fit any needs and desires from origami and art lessons, to religious sessions, and hymn singing . We have Happy Hour every day, and at least once a week there is also entertainment ! There is bus transportation for shopping and field trips to area events and places of interest. And the food - even though there are challenges in personnel, the menus are fine and varied and for the most part good. I just wish there were more seafood . I am very happy that I chose Pomeroy Independent Living for my home. ~ MARIA S
I shall never forget the first day I walked into Pomeroy Independent Living, Rochester as a new resident. Everyone I met from that day forward welcomed me with open arms. I truly felt I had come home and I thanked God for it! I immediately adapted to this community and all of its many cultural, educational, physical and spiritual activities. Julie Turnes, the Activities Director, is not only superior at what she does but she genuinely cares about the wellbeing of each and every resident. We quickly became friends and always will be. Our new director, Jessica Butler quickly acclimated to her new position and the residents. We welcome her to our family. If you’re looking for independent living for a loved one or yourself, look no further. Pomeroy Independent Living, Rochester is a beautiful place to live! AND LAST BUT NOT LEAST: I failed to extol the professionalism of Mary and the staff of Reception Services aka the Front Desk. These women are excellent at every task they perform; they are sincere, kind, friendly and helpful. They are our representatives; the lifeblood of Pomeroy Independant Living, Rochester. ~ Lorraine B
Yesterday, I attended Pomeroy’s Thanksgiving meal. The room was delightfully decorated. The staff and volunteers shared their enthusiasm for Turkey Day with laughs and gobble gobbles. The meal was surprisingly delicious. The Chef outdid himself with the Turkey. My mom has been here for awhile now. She is happy in this clean welcoming environment. What a great day. ~ Cherie T
My mother has been here just over a year. She loves it and we are grateful for the safe, caring, and fun environment provided for her from the modern apartment, delicious meals, full variety of daily activities and events, housekeeping, kind employees, and the many friends she has made - it is the perfect place. ~ WS H
I have had the pleasure of visiting this facility several times. Not only is the staff friendly and helpful but the facility itself is beautiful. The outside is always presentable and the inside of the building is nicely decorated and always looks clean. I would highly recommend. ~ Angela J
Kim and Mackenzie did a fantastic job taking my father through the Pomeroy Rochester Hills facility. They were extremely friendly and knowledgeable and helped us understand what their Independent Care facility had to offer. Thank you to you both and we will be seeing you soon! ~ Mark L
My sister and brother in law live here, i have visited them and being there has made their life so much easier for them. From the meals to having someone help with cleaning their apartment. I spent the afternoon with them and enjoyed the entertainment they had going on as well! Great place. ~ Bonnie H
Pomeroy Independent living is a beautiful facility. When I walked into this building I could not believe how clean it is. The staff was very friendly, courteous and very polite. I've been looking around for Independent living for my aunt and I think I found her new home. She's very excited. ~ Robert V
Thank u chef jan for the delious menu and service. We apperciate that he comes around everday and checks on us. Lets keep him forever. I am saddly moving and i hope to get as good food as he serves. Room number 111 ~ Joni G
I recently visited this building and it is absolutely gorgeous! It is beautifully decorated and very clean, with the feel of being in a lavish hotel! The staff was also warm, courteous And very welcoming! ~ Lisa K